Volleytours GmbH Terms and Conditions
The traveller has the right to cancel a package travel. The organizer has the right to compensation for any costs incurred due to the cancellation. The organizer may in his additional conditions state reasonable standardized cancellation fees, based on the time for cancellation. If the organizer does not state standardized cancellation fees, the traveller shall be entitled to repayment of the price of the package travel reduced by such costs that the organizer is obliged to pay. The organizer shall at the request of the traveller provide him or her with a written calculation of the compensation.
- In the case of a cancellation more than 60 days before the date of departure, the traveller shall pay 10 % of the price of the tour.
- In the case of a cancellation 60 to 31 days before the date of departure, the traveller shall pay 25% of the price of the tour.
- In the case of a cancellation 15 days before the date of departure, the traveller shall pay 50% of the price of the tour.
- If the cancellation takes place less than 15 days before the departure, the traveller shall pay the whole price of the tour.
The traveller and the person to whom the package tour is transferred shall be jointly and severally responsible for the amount which remains to be paid for the tour and for all the extra costs which have been incurred due to the transfer. In addition, the organizer is entitled to reasonable compensation for the extra work involved in the transfer.
A “package tour” is an arrangement which has been put together before a contract has been concluded and which consists of:
- transport and
- accommodation, or
- one of these services in combination with a tourist service which constitutes an insignificant proportion of the arrangement, and which is not ancillary to the transport or accommodation.
In addition, it is a requirement that the arrangement lasts for more than 24 hours, or includes overnight accommodation and is sold or offered for sale at an inclusive price or at separate prices which are linked to each other.
Terms & Conditions
General Travel Terms & Conditions of Volleytours GmbH for the conclusion of contracts as of 1st January 2020
These Terms and Conditions, (if and to the extent same have been validly agreed upon),
become part of and shall govern the contractual relationship concluded between you, the travel
client, and Volleytours GmbH (hereinafter referred to as “Volleytours”). They complement the
legal provisions of Sections 651a to–y BGB (Bürgerliches Gesetzbuch – German Civil Code)
and the statutory information obligations applying to tour operators according to Articles 250 and
252 EGBGB (Einführungsgesetz zum BGB – Introductory Code to the German Civil Code).
Please read these Terms and Conditions carefully before submitting your travel booking!
1. Conclusion of Contractual Relationship / Clients’ Obligations
1.1. The following shall apply in relation to all booking methods:
a) If the booking confirmation communicated by Volleytours differs in any way from the booking
placed by the client, such confirmation shall constitute a new offer by Volleytours to which it shall
be bound for a period of 10 days. The travel package contract shall be concluded on the basis of
this new offer, provided Volleytours has indicated such amendments to the client and has duly
fulfilled its pre-contractual information duties in relation there to and provided moreover, the
client has accepted same, either expressively or tacitly by way of effecting payments in this
b) Any and all information provided by Volleytours prior to conclusion of the travel package
contract in relation to material specifics of the travel services, the travel package price and any
additional costs, the conditions of payment, the minimum number of travel participants and
standard cancellation fees - in accordance with Article 250 Subsection 3 numbers 1, 3 to 5 and 7
EGBGB (Introductory Code to the German Civil Code) – shall not become subject to the travel
package contract only if this has been explicitly agreed upon by and between Volleytours and
c) In relation to any client bookings made not only for the client him/herself but also for and on
behalf of fellow travelers, the client shall be liable for the contractual obligations of such fellow
travelers in the same way as for its own contractual obligations, provided the client has
expressly undertaken to assume such fellow travelers’ obligations by way of a separate
declaration to this effect.
1.2. The following applies to bookings made orally, telephonically, in writing, by email, by text
message or by fax:
a) By way of placing a booking (travel booking), the client - in a contractually binding manner -
furnishes an offer to Volleytours to enter into a travel package contract to which it shall be bound
for a period of 10 days.
b) The corresponding travel package contract is concluded upon the client receiving
Volleytours’s acceptance which is given by way of Volleytours’s booking confirmation. Upon or
immediately subsequent to the conclusion of the travel package contract, Volleytours shall
provide the client with a corresponding booking confirmation document which shall be compliant
with the statutory provisions defining such a booking confirmation’s necessary contents. The
booking confirmation document shall be issued on a pre-servable medium, i.e. in such a manner
which shall allow for the client to keep or store the booking confirmation document as provided
by Volleytours, in order to access same at any moment within an adequate period of time (e.g.
on paper or by way of an email attachment), provided the client is not entitled to a booking
confirmation document on paper in accordance with Article 250 Section 6 Subsection (1) second
sentence EGBGB (Introductory Code to the German Civil Code) which applies in cases where
the travel package contract is concluded in the physical presence of both parties or in cases
where it is concluded outside business premises as defined in Section 312b BGB (German Civil
1.3. In relation to bookings which are generated electronically (e.g. via internet or app or tele
media) the following shall apply:
a) The client is instructed about the relevant online booking procedure on Volleytours’s website
b) In order to correct, delete or reset the entire online booking form, various functions shall be
available to the client which the client shall be informed and instructed about online.
c) The various language options which may be used to pursue the booking process are provided
on Volleytours’s website or app.
d) If and to the extent that the travel package contract’s contents are saved electronically, the
client shall be informed accordingly as well as about the possibility of accessing and down
loading the respectively stored data at any later point in time.
e) By activating the button “book now” or “jetzt buchen“ the client furnishes to Volleytours a
binding offer to conclude the travel package contract which the client shall be bound to for a
period of three working days as of the time at which the client’s respective offer is electronically
triggered in accordance with the aforementioned process.
f) Immediately thereupon, the client will automatically receive an electronic confirmation of
receipt in relation to his/her travel booking.
g) Transmitting the travel booking by way of activating the button “book now” or “jetzt buchen“
shall not entitle the client to any rights regarding the conclusion of a travel package contract on
the basis of the travel booking submitted. Volleytours remains free to, at its sole discretion,
accept the client’s travel booking or not.
h) The travel package contract shall be concluded upon the client receiving Volleytours’s
respective booking confirmation which shall be provided by Volleytours on a pre-servable
i) In cases where an electronic booking confirmation is automatically triggered and visible on the
screen immediately upon the client having activated the button “book now” or “jetzt buchen“, a
contractual relationship is concluded upon the client receiving such booking confirmation, i.e.
upon same appearing on the screen without any confirmation of receipt becoming necessary in
relation to the client’s travel booking (real time booking). In such cases, the client may opt
whether to electronically save or print such booking confirmation. Either way, a binding travel
package contract shall have been concluded, irrespective of whether the client opts to save or
print the booking confirmation or decides to do neither.
1.4. Volleytours advises the client herewith that, according to the applicable statutory provisions
(Section 312 Subsection (7), 312 g Subsection (2) Sentence 1 No. 9 BGB – German Civil Code),
the client shall not be entitled to any right of revocation in relation to travel package contracts
which according to Sections 651a and 651c BGB (German Civil Code) have been concluded
remotely (i.e. by way of letter, brochure, telephone, telefax, E-Mail, mobile phone, mobile text
message, as well as by radio broadcast, television and online services). The client’s statutory
rights to cancellation, especially his/her cancellation rights according to Section 651 h BGB
(German Civil Code) (see also Clause 6 below) shall remain unaffected. The client shall
however be entitled to revocation if the travel package contract has been concluded outside of
business premises, unless the oral negotiations on the basis of which the travel package
contract was subsequently concluded were conducted due to the client’s respective request in
which case, in turn, the client shall have no right of revocation.
2. Payment & Fees
2.1. A payment fee of 3% in addition to the amount stated on the invoice or booking confirmation is applicable to all payments made to Volleytours. The exact amount of the fee, as well as the total payment amount, will be displayed to the customer once again on the payment portal prior to making the payment. In the case of payment via SEPA bank transfer, Volleytours will cover the payment fee, making it free of charge for the customer. The initial deposit of up to €100 made by the customer at the time of booking is also free of charge, and no payment fees apply to it. All payment fees are non-refundable.
2.2. Prior to complete fulfilment of all services which are to be provided by Volleytours under the
travel package contract, Volleytours and its agents shall only be allowed to collect client
payments in relation to the travel package price, provided that a valid contract for the purposes
of insuring or guaranteeing such client payments (Kundengeldabsicherung) in accordance with
Section 651r BGB (German Civil Code) exists and that the client has been provided with a
corresponding security certificate (Sicherungsschein) which clearly and comprehensively as well
as prominently displays the insuring or guaranteeing party’s name and contact information.
Following conclusion of the travel package contract and upon such aforementioned security
certificate having been provided to the client, an advance payment amounting to 20 % of the
travel package price shall become due for payment by the client to Volleytours. Payment of the
residual balance amount shall become due for payment three weeks prior to Volleytours
commencing the provision of services under the of travel package contract, provided the
aforementioned security certificate has been duly submitted to the client. In relation to bookings
which are placed within a term shorter than 3 weeks prior to travel services commencing the
entire travel package price shall be payable immediately upon booking.
2.2. If the client fails to pay the advance payment and/or the residual balance in accordance with
the agreed payment terms, despite Volleytours having duly fulfilled its statutory information
duties and being ready and able to duly perform the contractual travel package services, and
provided moreover, the client does not hold any legal or contractual right to retain such
payments, Volleytours will submit to the client a reminder notice defining a period within which
the client is to effect such overdue payments and announcing that, in the event of the client
continuing to fail effecting such payments, Volleytours will rescind the travel contract and charge
to the client cancellation fees in accordance with the provisions of Clause 6 below.
3.1. Scope of services
a) Volleytours’ offer and the client’s booking shall be based on the published description of the
travel package offered as well as any supplementary information as provided by Volleytours
(such as classification specifications e.g.) as provided and available to the client at the time of
b) Travel agent’s and booking service providers are not authorised by Volleytours to conclude
contracts on Volleytours’s behalf, to provide information or warranties which in any way amend
the agreed contents of the travel package contract, go beyond the published description or
contractually provided warranties of the travel package or contradict same.
c) Any information provided in camping guides and similar directories which have not been
published by Volleytours, shall have no binding effect for Volleytours and its contractual
obligations, unless expressively agreed otherwise.
3.2. Occupancy: The units which are subject to travel contracts shall be occupied by the amount
of persons as defined in the booking confirmation. In the event of booked occupancies being
exceeded, additional persons may either not be admitted to the unit or a surcharge may be
3.3. Pets: Pets are only allowed where accordingly advertised online or in brochures. In case of
violations occupancy of units or transport by ferried may be denied.
4. Amendments (other than Price Increases) of the Travel Package Contract Applied Prior
4.1. Any amendments becoming necessary in relation to material specifics of travel services
after conclusion of the respectively underlying travel package contract and prior to commencing
performance of the corresponding travel services shall only be allowed if such amendments are
not substantial to and do not impair the overall nature of the contractually agreed travel package
services. The aforementioned shall not apply if such amendments become necessary due to
Volleytours having acted in breach of good faith.
4.2. Volleytours shall be under an obligation to, without undue delay, clearly, comprehensibly
and prominently inform the client by way of a pre-servable medium about any amendments
relating to travel services under the travel package contract upon Volleytours receiving
knowledge of the reasons which make such amendment necessary.
4.3. In the event of any substantial amendments becoming necessary in relation to material
specifics of travel services or in case of any changes arising with respect to special client
requests, the client shall be entitled to, within an adequate period defined by Volleytours, when
informing the client about the relevant amendment or change, either accept the amendment or
cancel the travel package without incurring any cancellation fees or accept the provision of an
alternative travel package, if Volleytours has offered such an alternative. If the client fails to
cancel the travel package contract within the period defined by Volleytours the amendment shall
be deemed to have been accepted by the client.
4.4. Any and all warranty claims remain unaffected as far as the amended travel services are
deficient in any way or have not been duly fulfilled. If, in relation to the amended travel package
or in relation to an alternative travel package (provided such has been offered by Volleytours at
a quality of same value and at the same price) the costs expended by Volleytours in this regard
are lower, Volleytours shall be under an obligation to refund to the client the difference amount
in accordance with Section 651m BGB (German Civil Code).
5. Increase and Decrease of the Travel Package Price
5.1. Volleytours, in accordance with Sections 651f, 651g BGB (German Civil Code) and
subsequent provisions reserves the right to increase the travel package price in the event of
a) any increase of taxes (including V.A.T. increases), levies or fees, payable with respect to
contractual travel services such as tourism taxes, port and airport fees or
b) applied in relation to the relevant travel package, directly affecting the travel package price.
5.2. Any increase of the travel package price shall only be admissible if Volleytours clearly and
comprehensibly informs the traveller in written text about such price increase and its reasons,
thereby informing also about the calculation of same.
5.3. Price increases shall be calculated as follows:
a) As regards any increase of taxes, levies or fees according to Clause 4.1 lit a) above, the
travel package price may be increased accordingly on a pro rata basis per client.
b) As regards any increase of foreign exchange rates according to Clause 4.1 lit b) above, the
travel package price may be increased according to extent that the travel package has become
more expensive for Volleytours.
5.4. Volleytours shall be under an obligation to, upon the client’s/traveller’s request, grant a
reduction in relation to the travel package price, if, after conclusion of the travel package
contract and prior to the provision of the corresponding travel services commencing, any
changes of rates, fees or exchange rates as mentioned in Clauses 4.1 lit a) and b) above have
occurred as a result of which Volleytours’s costs have decreased. If the client/traveller has paid
more than the amount accordingly owed, Volleytours shall refund the difference amount to the
client. Volleytours shall however be entitled to subtract from such difference amount the
administrative expenses actually incurred by Volleytours in the process. In this regard,
Volleytours shall be under an obligation to, upon the client’s/traveller’s request, provide evidence
proving the administrative expenses it has incurred.
5.5. Any increases of the travel package price shall only be admissible if received by the client
not less 20 days prior to performance of the travel package services.
5.6. In the event of any travel package price increase exceeding 8%, the client shall be entitled
to, within the period adequately defined by Volleytours when informing the client about such
increase, either accept the amended price or cancel the travel package without incurring any
cancellation fees. If the client fails to cancel the travel package contract within the period defined
by Volleytours the increased travel package price shall be deemed to have been accepted by
6. Client Cancellations prior to Commencement of Provision of Travel Services /
6.1. The client shall be entitled to cancel the contractual travel services at any time prior to
commencement of their provision by Volleytours. Cancellations are to be notified to Volleytours
to the address provided above/below or to the travel agent who on behalf of Volleytours has
concluded the travel package contract with the client. For evidence purposes, the client is
recommended to provide cancellation notices in written text.
6.2. In the event of a client cancelling the booked travel package prior to commencement of their
provision by Volleytours or if the client fails to utilize the travel services (no show), Volleytours
shall have no right to claim payment of the contractually agreed travel price. Instead, Volleytours
shall be entitled to claim payment of adequate compensation in consideration of preparations
made and costs incurred by Volleytours at the time of the cancellation being notified to it. Such
adequate compensation shall be calculated on the basis of the contractually agreed travel
service price. The aforementioned shall however not apply if the client’s cancellation is caused
by reasons falling into the scope of Volleytours’s responsibility or if the cancellation was caused
by the occurrence of unavoidable, extraordinary circumstances at or in direct proximity to the
client’s destination which would materially impair the provision of travel services at or the
carriage of passengers to the client’s destination. Circumstances shall be deemed unavoidable
and extraordinary, if they cannot be controlled by Volleytours and if their consequences remain
unavoidable despite Volleytours having taken all reasonable measures to avoid them.
6.3. The below mentioned standard compensation charges have been calculated by way of
Volleytours duly taking into account any and all costs which usually remain unexpended as well
as any and all proceeds usually generated by way of selling unutilized travel services to other
clients or making use of same otherwise. The standard compensation charges are applied as
follows, depending on the date on which Volleytours receives notice of the client’s cancellation:
a) General cancellation fees
In relation to mobile homes, tents, cottages, hotels, bungalows and holiday apartments,
transfers, trainings beach volleyball and other services the following cancellation fees shall
Up to 31 days prior to commencement of the booked travel package services – 25%
In the event of travel package prices which are lower than EUR 250,- at least EUR 25,- per
as of the 30th day prior to commencement of the booked travel package services –50%
as of the 14th day prior to commencement of the booked travel package services –100%
on the day of commencement of the booked travel package services or in case of no-show
–100% of the contractual travel price.
b) Special cancellation fees
Special offers/specials may be subject to separate cancellation conditions, which will be
explicitly indicated accordingly in the relevant offer description or within the advertised offer.
6.4. In any event, the client shall retain the right to positively prove that Volleytours has incurred
no damages or damages which are substantially lower than the standard charge claimed in
accordance with the above mentioned standard compensation charges.
6.5. Volleytours reserves the right to claim a higher concretely calculated compensation amount,
provided Volleytours proves that it has incurred substantially higher expenses than the
respectively applicable standard charge. In such event, Volleytours shall be obliged to
concretely specify and substantiate the accordingly claimed higher compensation amount, by
way of duly taking into consideration any unexpended costs as well as any and all proceeds
generated by way of selling the unutilized travel services to another client or by way of making
use of same otherwise.
6.6. In the event of Volleytours being obliged to refund the travel package price due to the
client’s cancelation, it shall do so without undue delay, at least within a maximum period 14 days
following the date on which Volleytours received notification about the cancellation.
6.7. The client’s legal right pursuant to Section 651 e BGB (German Civil Code), to, on a
pre-servable medium, demand that instead of the client a third person is to enter into the travel
package contract, remains unaffected by the above provisions.
6.8. The client is urgently advised to take out insurance covering cancellation costs as well as
insurance covering expenses for repatriation in the event of any accident or illness occurring
7. Amendments to Bookings
7.1. The client shall have no right to claim amendment of the booked time, place of destination
or departure, accommodation, the means of transport as well as the place of boarding or
disembarking (booking amendments). This shall not apply, if, Volleytours has either failed to
provide or has provided insufficient or incorrect information to the client/traveller prior to
concluding the travel package contract as provided in Article 250 Section 3 EGBGB
(Introductory Code to the German Civil Code), in which case the booking amendment must be
made free of charge. If after conclusion of the travel package contract, a booking amendment is
possible, Volleytours shall be entitled to charge a booking amendment fee of EUR 50,-. Unless
specifically agreed otherwise prior to Volleytours accepting a booking amendment request, the
fee for booking amendments which are applied up to the time of the respectively defined second
periods, as mentioned in the respectively relevant cancellation fee category in Clause 5.3 above,
shall amount to EUR 50,- per affected traveller. The clients shall always be entitled to prove that
Volleytours, has incurred less costs than the aforementioned fee. Booking amendments shall
inly be possible until up to 36 days prior to commencement of the booked travel services.
7.2. Later booking amendments, provided the requested change is possible at all, may only be
applied by way of the client cancelling the travel contract in accordance with Clause 6.3 above
and the conditions provided herein while simultaneously placing a new booking. This shall
however not apply in relation to booking amendment requests which incur only minor costs.
8. Unused Travel Services
In the event that, for reasons that fall into the traveller’s scope of responsibility and, in relation to
which the traveller holds no statutory right to cancel the travel package contract free of charge,
the traveller fails to utilise individual travel services despite having been duly offered the
provision of same (e.g. due to early return or for other compelling reasons), the traveller shall not
be entitled to a pro-rata refund of the contractually agreed travel package price. Volleytours shall
apply reasonable endeavours to obtain refunds of any accordingly unexpended costs from its
suppliers. Such obligation shall not apply if the respectively unused services are absolutely
9. Termination on Grounds of Conduct
9.1. Volleytours shall be entitled to cancel the travel package contract with immediate effect if,
despite Volleytours’s explicit warning, the traveller continues to interrupt the provision of travel
services or if the traveller violates the contract to an extent, sufficiently substantial to justify
Volleytours’s summary cancellation of the contract. This shall not apply if the traveller’s violation
of the contract was caused due Volleytours’s failure to duly fulfil its information duties prior to
concluding the travel package contract.
9.2. If Volleytours cancels the contract for the above reasons it shall remain entitled to demand
full payment of the travel package price. However, any unexpended costs as well as any and all
proceeds generated by selling unutilised travel services to other travel clients or any refunds
received from travel suppliers in this respect are to be deducted from Volleytours’s respective
10. Client Obligations
10.1. Travel Documents
Clients shall be obliged to notify Volleytours or the travel agent who has concluded the travel
package contract with the client on Volleytours’s behalf, if it has not duly received the travel
documents within the time specified by Volleytours.
a) If the travel services performed under the travel package contract are in any way deficient, the
traveller is entitled to demand remedy.
b) If and to the extent that, due to the traveller’s failure to duly report a service deficiency,
Volleytours has been unable to remedy same, the traveller shall neither be entitled to refund in
accordance with Section 651m BGB (German Civil Code) nor to compensation of damages in
accordance with Section 651nBGB (German Civil Code) in this regard.
c) Clients shall be obliged to, without undue delay, report to Volleytours’s authorised
representatives onsite the occurrence of any travel service deficiencies and demand remedy of
same. If there are no representatives of Volleytours present onsite and Volleytours, according to
the travel package contract, is not obliged to have such a representative present onsite, any
travel service deficiencies are to be reported to the contact as communicated by Volleytours;
travellers will be informed about the availabilities of Volleytours’s onsite representatives or
contacts within Volleytours’s travel booking confirmation. The traveller, may at his/her discretion,
also choose to report any deficiencies to the travel agent which has concluded the travel
package contract on Volleytours’s behalf.
d) Volleytours’s representative is assigned with remedying any occurring service deficiencies, it
is, however, neither authorized to confirm deficiencies nor to acknowledge any claims asserted
10.3. Deadline prior to Cancellation
If the client/traveller pursuant to Section 651l BGB (German Civil Code) intends to cancel the
travel package contract due to a service deficiency as defined in Section 651i Subsection (2)
BGB (German Civil Code) that is substantial, the client/traveller shall be required to first define
an adequate deadline within which Volleytours is to remedy the reported deficiency. This shall
not apply if Volleytours has previously refused to take adequate remedial measures in this
concern or if it is necessary that immediate remedial measures are taken.
11. Limitation of Liability
11.1. Volleytours’s contractual liability for damages which have neither resulted in fatal injury,
bodily harm nor damages to a person’s health and which have not arisen due to any negligence
or wilful conduct on the part of Volleytours and its suppliers and vicarious agents, shall be limited
to an amount equalling triple the travel package price.
11.2. Volleytours shall be held liable neither for any service disruptions, nor for any personal
injury nor for any damages to property which arise in connection with third party services which
Volleytours has sold acting as a mere agent (e.g. excursions, sports events, theatre tickets,
exhibitions, transportation services from and to the specified places of departure and
destination), if Volleytours, within its advertised publications and its travel booking confirmation
has clearly indicated such services as third party services in a sufficiently distinct manner,
thereby expressively stating the identity and address of the corresponding third party contract
partner which Volleytours has acted as an agent for, so that it is apparent to the client that such
services are not part of the travel package contract concluded with Volleytours. Sections 651b,
651c, 651w and 651y BGB (German Civil Code) remain unaffected in this regard.
11.3. Volleytours shall however be liable in relation to damages caused to clients as a result of
Volleytours having breached its statutory advisory or information duties towards the client or due
to any breach by Volleytours of its organisational duties.
12. Assertion of Claims and Addressee; Statute of Limitations
12.1. Any claims asserted by the client under Section 651i subsection (3) no. 2, 4-7 BGB
(German Civil Code) must be addressed to Volleytours. Alternatively, they can also be
addressed to the travel agent who has concluded the travel package contract on behalf of
Volleytours. It is recommended to assert claims in written text. The limitation period defined in
Section 651j BGB (German Civil Code) shall not apply. Instead the general limitation provisions
13. Pass-, Visa- und Gesundheitsvorschriften
13.1. Prior to concluding the travel package contract, Volleytours shall inform clients/travellers
about general passport or visa requirements as well as about any official health regulations to be
observed at the country of destination, including the time usually expected in order to obtain
respectively relevant visa documents as well as about any statutory changes in this regard.
13.2. The client shall be solely responsible for obtaining and holding the officially necessary
travel documents, for having all necessary vaccinations performed on him and fellow travellers
as well as for acting compliantly with any relevant customs and foreign exchange control
regulations. Any disadvantages arising as a result of the client’s failure to comply in this regard,
such as e.g. any cancellation fees, shall be borne by the client. This shall not apply if Volleytours
has either failed to inform the client at all or if it has informed the client insufficiently or incorrectly
in any way.
13.3. If Volleytours is assigned by the client with obtaining necessary visa documents,
Volleytours shall not be liable for the timely granting of same by the relevant embassy or
consulate nor for their due receipt by the client, unless Volleytours is in breach of any of its
contractual duties in this regard.
14. Alternative Settlement of Disputes; Choice of Law and Place of Jurisdiction
14.1. With respect to the newly introduced legislation regulating the settlement of consumer
disputes (Gesetz über Verbraucherstreitbeilegung), Volleytours points out that it currently does
not participate in any such voluntary settlement programme. In the event that the participation in
such a programme became obligatory in the further course after printing and publishing these
terms and conditions, Volleytours will duly inform its clients accordingly. In relation to all
contractual relationships concluded electronically, Volleytours makes reference herewith to the
European dispute settlement platform ec.europa.eu/consumers/odr
14.2. For clients who are not nationals of a member state of the European Union or Swiss
nationals, it is agreed that the entire legal and contractual relationship between the client and
Volleytours shall be exclusively governed by German law. Legal suits filed by clients shall be
exclusively brought before the competent court jurisdiction at the place where Volleytours has its
14.3. Law suits brought by Volleytours against a client shall be brought before the court of
competent jurisdiction at the client‘s residence. In relation to law suits against clients who are
merchants in accordance with the German Commercial Code (HGB) or legal persons of civil or
public law whose residence or registered business seat or whose usual place of stay is either
abroad in a foreign country or unknown at the time when the law suit is brought, the parties
agree that such law suits shall be brought before the court of competent jurisdiction at
Volleytours’s registered seat.
Registered at the commercial registry of München Lower Court under number: HRB 227932
Managing Director: David Strand & Marvin Polte